French Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 14 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

Career growth

Relocation housing

Meal stipend

Attendance incentive

Shift premiums

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a Payment Support Specialist fluent in French to assist high-profile corporate accounts. You will provide fast, professional support for digital payment solutions, resolve platform issues, and translate complex guidance for clients.

Training starts from day one, no prior FinTech background required. The role is based in a modern central Lisbon office with full-time hours.

Qualificações

• Fluent oral and written French (C1) plus functional English (B2) for tools and communication.
• Strong digital comfort and a knack for resolving tech issues.
• Excellent communication and client-focused mindset.

Responsabilidades

• Guide client accounts via phone, email, and chat regarding digital payment solutions.
• Diagnose and resolve platform glitches, transaction failures, and account access issues.
• Translate complex financial and policy information into clear French for corporate clients.
• Collaborate with level-two teams to expedite and resolve tickets.
• Document case histories and resolutions in French and English.

Conhecimentos

Fluent French

Functional English

Customer service

Problem solving

Descrição da oferta de emprego

Payment Support Specialist (French Speaking)

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Are you looking to accelerate your professional path with a global market leader? We are recruiting customer-oriented individuals to work as Payment Support Specialists for a high-profile corporate account in Lisbon, Portugal. Operating full-time from a contemporary, centrally situated office, you will play an integral role in a top-tier FinTech business handling French commercial clients. In this capacity, you will serve as a main contact point, assisting business users, solving system issues, and cultivating strong client relationships. Complete, fully compensated training is delivered from your start date, making prior FinTech background non-essential.

Main Operational Tasks

• Client Guidance: Provide fast, knowledgeable assistance to business accounts through phone calls, email messaging, and real-time chat platforms regarding digital payment solutions.
• Technical Troubleshooting: Diagnose and resolve platform glitches, transaction failures, account access obstacles, and profile setting updates.
• Simplifying Information: Translate intricate financial concepts, technical steps, and policy guidelines into clear, simple French for corporate clients.
• Team Collaboration: Work hand-in-hand with level-two technical teams to expedite, monitor, and resolve complex customer tickets.
• Data Documentation: Record precise, timely case histories and resolution details in both French and English across internal systems.

Applicant Requirements

• Language Proficiency: Fluent oral and written French skills (minimum C1 level) alongside functional English skills (B2 level) for software tools and internal communication.
• Technical Aptitude: Strong digital comfort, an inquisitive approach to learning, and a natural talent for resolving tech-related issues.
• Client Focus: Outstanding communication skills combined with a sincere desire to support enterprise clients successfully.
• Account Interest: High motivation to thrive within a global corporate environment handling diverse client requests.

Compensation & Perks

• Base Remuneration: €930 gross per month distributed across 14 annual payments (inclusive of mandatory Christmas and summer holiday pay).
• Attendance Incentive: A €100 monthly performance add-on awarded for consistent attendance and punctuality.
• Daily Meal Stipend: €7.63 net daily meal voucher for each day worked on-site.
• Shift Premiums: Extra pay for non-standard working hours or weekend shifts according to Portuguese employment legislation.
• Health & Protection: Comprehensive private medical and life insurance policies active from day one.
• Professional Growth: Transparent career paths backed by routine appraisal reviews and ongoing training initiatives.

Relocation & Support

• Housing: Initial relocation housing provided in a modern, fully furnished shared corporate flat featuring a private bedroom.
• Administrative Guidance: Hands-on assistance from our onboarding team to obtain your NIF (tax code), open a Portuguese bank account, and register for social security.