French Speaking Customer Support Representative

Ignite; Almada; Presencial; EUR 9400 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Housing assistance

Private medical and life insurance

Attendance bonus

Meal allowance

Career growth

Resumo da oferta

Ignite is hiring a Payment Support Consultant to join our Lisbon office. The role requires fluent French and at least B2 English, with full training provided—no prior financial or technical experience needed.

You will handle enterprise client engagements, diagnose issues, and collaborate with Tier-2 engineers to deliver fast resolutions. The position is full-time, on-site in Portugal, offering a base salary of €930 paid in 14 installments plus a monthly €100 attendance bonus, a daily meal

Qualificações

• Fluent written and spoken French (C1 or higher).
• English proficiency at B2 for internal systems and collaboration.
• No prior financial or technical experience required; full training provided.

Responsabilidades

• Client engagement with enterprise accounts via phone, email, and real-time messaging.
• Diagnose technical hurdles, transaction processing issues, and profile entry questions.
• Translate complex processes into clear French for commercial users.
• Collaborate with Tier-2 engineers to manage escalations and fixes.
• Document all consumer interactions in French and English across platforms.

Conhecimentos

French

English

Technical literacy

Analytical thinking

Client-centric

Descrição da oferta de emprego

Join an expanding international project in Lisbon, Portugal, as a Payment Support Consultant. Based on-site in a high-tech corporate office, this full-time role (40 hours per week) supports a high-profile FinTech client serving the French business sector. As a main point of contact, you will manage corporate client relationships, resolve system inquiries, and optimize user engagement with modern payment systems. Fully paid professional training is provided from day one, so prior financial or technical experience is not required. Candidates must hold fluent written and spoken French skills (C1 or higher) alongside B2 English proficiency for internal systems and team collaboration.

Primary Responsibilities

• Client Engagement: Furnish tailored assistance to enterprise accounts through telephone, email, and real-time messaging concerning digital transaction tools.
  


• Issue Resolution: Diagnose technical hurdles, transaction processing bugs, and profile entry questions.
  


• Clear Communication: Simplify complicated engineering and monetary processes into easily understandable French for commercial consumers.
  


• Team Collaboration: Coordinate with Tier-2 engineering experts to oversee escalations and secure fast fixes.
  


• Record Keeping: Document all consumer engagements accurately in both French and English across internal project platforms.
  

Compensation & Perks

• Base Salary: €930 distributed over 14 yearly monthly installments (incorporating standard vacation and Christmas allowances).
  


• Attendance Bonus: A monthly €100 reward linked to consistency and prompt arrival.
  


• Meal Allowance: A tax-exempt daily food voucher valued at €7.63 for each operational day worked.
  


• Shift Premiums: Legal compensation multipliers for specialized shift hours under Portuguese employment regulations.
  


• Insurance: An extensive private medical and life insurance bundle.
  


• Career Growth: Structured internal advancement routes and routine performance evaluations.
  

Relocation Support

• Housing Assistance: Company-supplied shared lodging featuring a private room inside a completely equipped flat during the starting transition period.
  


• Administrative Guidance: Hands-on navigation of local bureaucracy, such as acquiring a Portuguese taxpayer identification number (NIF), setting up a regional bank account, and completing social security registration.
  

Candidate Profile

• Languages: Native-level or advanced French coupled with upper-intermediate English competence (B2 grade).
  


• Mindset: Passionate about thriving in a multicultural workplace and cultivating corporate connections.
  


• Skills: High technical literacy, sharp analytical problem-solving talents, and a caring, client-centric perspective.