French-Speaking Customer Support | Porto, Portugal

RDN CONS; Aveiro; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial training and ongoing support

Career development opportunities

Multicultural environment

Resumo da oferta

RDN CONS is seeking a French-speaking Customer Support specialist based in Porto for a full-time on-site role. You will handle inquiries via phone, email, and chat, providing accurate information and guidance to customers.

Ideal candidates bring fluent French (C1/C2) and good English, strong communication skills, and a customer-oriented mindset. Onboarding includes initial training and ongoing support in a multicultural environment.

Qualificações

• Fluent French (C1/C2) and good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools; able to learn new systems quickly.
• Previous customer service experience is an advantage; motivated entry-level candidates welcome.
• Availability to work onsite in Porto.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conhecimentos

French language

English language

Descrição da oferta de emprego

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?

We are looking for French-speaking professionals to join an international Customer Support team in Porto.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Porto

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities

If you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.