French-Speaking Customer Support – Lisbon, Portugal (14 Salaries A Year)

Closerhire; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

14 salaries a year

Meal allowance

Job summary

CloserHire is seeking a French-speaking Customer Support Advisor in Lisbon, Portugal. You will support customers via phone, email, and chat, handling product inquiries, order questions, and post-sales requests while maintaining high customer satisfaction.

The role offers full-time permanent employment with 14 salaries per year and a 7 EUR daily meal allowance, plus onboarding and a supportive, multicultural team in a modern office environment.

Qualifications

• Fluent French language ability required.
• English proficiency strong enough for customer support.
• Prior customer service experience is a plus but not required.
• Ability to thrive in an international, fast-paced environment.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle product inquiries, orders and post-sales requests.
• Maintain accurate records of customer interactions and processes.
• Collaborate with international teams to ensure seamless support.

Skills

French speaker

Good English

Customer service

Communication

Job description

€1,100 per month × 14 salaries (gross), plus meal allowance (7EUR daily) EUR — plus 14 Salaries a Year, Meal Allowance. French-Speaking Customer Support Advisor in Lisbon, Portugal.

What you'll actually take home

€1,100 per month × 14 salaries (gross), plus meal allowance (7EUR daily) EUR

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Meal Allowance

Everything else in the package

You also get full-time permanent employment Monday to Friday schedule between 08:00 and 17:00, comprehensive onboarding and training, stable long-term project with excellent career development opportunities, international and multicultural working environment, continuous learning and professional growth, and modern office facilities and supportive team culture.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Day to day that means provide customer support via phone, email, and chat, assist customers with product-related questions and order inquiries, handle post-sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, accurately document customer interactions and follow internal procedures, and collaborate with international teams to provide seamless customer support.

What you need to bring

• Adaptable and comfortable working in an international and fast-paced environment
• Strong problem-solving skills and attention to detail
• Good computer literacy and ability to work across multiple systems
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Previous customer service experience is an advantage but not required
• Good command of English

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.