French Speaking Customer Support Agent

Konecta; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Above-average salary

Language allowance

Productivity bonus

Health insurance from day one

Initial training

Ongoing support

International team

Career progression

Automotive sector

Job summary

Konecta is seeking a French Speaking Customer Support Agent in Lisbon to assist customers in French across channels, delivering clear information and solutions. You will understand customer needs, resolve product/service issues, and maintain a professional, positive experience.

Training will be provided, with opportunities to grow within the automotive sector. Join an international, supportive team based in Lisbon, benefiting from a comprehensive training program and career progression

Qualifications

• Native or fluent French (C1/C2) is required.
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Full training provided; prior experience is welcome but not required.

Responsibilities

• Assist customers in French via the available channels.
• Respond to customer questions and provide clear information.
• Understand customer needs and identify the best solution for each situation.
• Resolve product/service issues with a positive approach.
• Collaborate with colleagues to maintain high service levels.

Skills

French language (C1/C2)

Customer service

Communication

Empathy

Problem solving

Job description

French Speaking Customer Support Agent – Lisbon

Do you speak French and enjoy helping people find the right solution?
Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training, great benefits and real career opportunities?

We are looking for a French Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector.

In this role, you will be the first point of contact for customers, helping them with their questions, understanding their needs and providing effective solutions whenever issues arise. Your communication skills, empathy and solution-oriented mindset will play an important role in delivering an excellent customer experience.

Your role

• Assist customers in French through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

What we offer

We believe that great customer experiences start with great people. That's why we offer:

• Above-average salary package
• Language allowance
• Productivity bonus
• Health insurance from day one
• Comprehensive initial training and ongoing support
• A friendly, international and supportive team
• A structured environment where you can develop your skills
• Real opportunities for career progression
• The opportunity to build your career within the automotive sector

What we're looking for

• Native or fluent French (C1/C2 level).
• Excellent communication and interpersonal skills.
• A customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to remain calm and professional when handling challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, but full training will be provided.

Location

Lisbon, Portugal