French-Speaking Customer Success Specialist (iGaming)

Celesta; Lisboa; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health and dental insurance

Other benefits according to the Company's Policy

Zusammenfassung

A fast-growing iGaming company in Lisbon seeks a French-speaking Customer Success Specialist to support French players. You will act as the main contact, handling escalated requests and supporting customer service processes. The ideal candidate has a strong background in customer service, fluency in French, and analytical skills. The role is office-based, initially for a 6-month contract with possible renewal, and offers health and dental insurance among other benefits.

Qualifikationen

• Strong background in customer service, particularly in player support.
• Fluent in French, both written and spoken.
• Ability to work in a performance-driven environment.

Aufgaben

• Act as main contact for French players.
• Support customer service processes for players.
• Handle escalated player requests efficiently.
• Identify churn risks and propose corrective actions.

Kenntnisse

Customer service experience

Conflict-resolution skills

Analytical skills

Tools

CS Solutions platform

Jobbeschreibung

A fast-growing iGaming company in Lisbon seeks a French-speaking Customer Success Specialist to support French players. You will act as the main contact, handling escalated requests and supporting customer service processes. The ideal candidate has a strong background in customer service, fluency in French, and analytical skills. The role is office-based, initially for a 6-month contract with possible renewal, and offers health and dental insurance among other benefits.