French Customer Success Specialist — Lisbon, Growth & Perks

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation allowance

Onsite work

Job summary

An innovative consultancy firm is seeking a French Customer Success Specialist in Lisbon. The role involves providing exceptional support to clients in the sports industry through various channels while maintaining high standards of service. Candidates should be fluent in French, possess strong communication and leadership skills, and have some experience in customer support. Competitive compensation, bonuses, and allowances are offered.

Qualifications

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, and financial matters.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Provide insights and suggestions to refine processes and improve service quality.

Skills

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Eagerness to learn and grow

Job description

An innovative consultancy firm is seeking a French Customer Success Specialist in Lisbon. The role involves providing exceptional support to clients in the sports industry through various channels while maintaining high standards of service. Candidates should be fluent in French, possess strong communication and leadership skills, and have some experience in customer support. Competitive compensation, bonuses, and allowances are offered.