French-Speaking Customer Support Specialist

Concentrix; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Career development programs

Full paid training

Job summary

A leading customer service provider is seeking a Customer Service Representative (French-speaking) to join their team in Lisbon. This role involves assisting customers via phone, email, and chat, with a focus on resolving technical issues and ensuring a positive customer experience. Candidates must be fluent in French and English, with prior experience in customer service preferred. This position offers competitive salary and benefits, including full paid training and career development programs.

Qualifications

• High level of French required for communication.
• Strong analytical skills needed for resolving queries.
• Experience in customer service roles is preferred.

Responsibilities

• Assist customers through various communication channels.
• Resolve app-related technical issues efficiently.
• Guide users during account setup and verification.

Skills

French (Oral and written)

Fluent in English (C1)

Analytical and troubleshooting skills

Familiar with mobile apps and digital payments

Customer service experience

Job description

A leading customer service provider is seeking a Customer Service Representative (French-speaking) to join their team in Lisbon. This role involves assisting customers via phone, email, and chat, with a focus on resolving technical issues and ensuring a positive customer experience. Candidates must be fluent in French and English, with prior experience in customer service preferred. This position offers competitive salary and benefits, including full paid training and career development programs.