French-Speaking Customer Success Manager — SaaS AML

ComplyAdvantage; Lisboa; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Equity

Unlimited Time Off

Hybrid work model (2 days in office)

Home office budget

Annual learning budget

Job summary

ComplyAdvantage is seeking a French-speaking Customer Success Manager to nurture relationships with a portfolio of strategic clients and ensure successful onboarding and ongoing value from the platform. You will act as the trusted advisor, coordinating with product, sales, and support teams to maximise adoption and renewal.

You’ll drive customer outcomes, support cross-sell opportunities, and help shape the product roadmap based on client feedback.

Qualifications

• French language proficiency at a native or near-native level.
• Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs.
• Strong relationship management and ability to coordinate across teams.

Responsibilities

• Manage a portfolio of strategic French-speaking customers through onboarding, training, adoption, and ongoing success.
• Be the dedicated contact and own the overall relationship with clients.
• Ensure an implementation plan exists for each new customer and drive a successful onboarding with stakeholders.
• Provide proactive support to increase adoption, improve utilization and minimize churn.
• Coordinate across ComplyAdvantage teams to resolve client queries.
• Drive cross-sell and upsell with sales/account management.
• Contribute to shaping the product roadmap from customer feedback.
• Assist with feature rollouts and client communications.

Job description

ComplyAdvantage is seeking a French-speaking Customer Success Manager to nurture relationships with a portfolio of strategic clients and ensure successful onboarding and ongoing value from the platform. You will act as the trusted advisor, coordinating with product, sales, and support teams to maximise adoption and renewal.

You’ll drive customer outcomes, support cross-sell opportunities, and help shape the product roadmap based on client feedback.