Customer Success Manager - French Speaking

ComplyAdvantage; Lisboa; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Equity

Unlimited Time Off

Hybrid work model (2 days in office)

Home office budget

Annual learning budget

Job summary

ComplyAdvantage is seeking a French-speaking Customer Success Manager to nurture relationships with a portfolio of strategic clients and ensure successful onboarding and ongoing value from the platform. You will act as the trusted advisor, coordinating with product, sales, and support teams to maximise adoption and renewal.

You’ll drive customer outcomes, support cross-sell opportunities, and help shape the product roadmap based on client feedback.

Qualifications

• French language proficiency at a native or near-native level.
• Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs.
• Strong relationship management and ability to coordinate across teams.

Responsibilities

• Manage a portfolio of strategic French-speaking customers through onboarding, training, adoption, and ongoing success.
• Be the dedicated contact and own the overall relationship with clients.
• Ensure an implementation plan exists for each new customer and drive a successful onboarding with stakeholders.
• Provide proactive support to increase adoption, improve utilization and minimize churn.
• Coordinate across ComplyAdvantage teams to resolve client queries.
• Drive cross-sell and upsell with sales/account management.
• Contribute to shaping the product roadmap from customer feedback.
• Assist with feature rollouts and client communications.

Job description

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will

• Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
• Be the dedicated contact and own the overall relationship with your clients
• Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• French language proficiency at a native or near-native level
• Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
• Understand your client’s business and drive value towards positive business outcomes
• Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
• An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
• Be a proactive self-starter that is self-directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment
• Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get a new starter budget to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget (prorated based on start date) to drive your performance and career development

The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skills.

About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.