French-Speaking Customer Service Pro - Growth & Bonuses

LetsDo Solutions; Porto; On-site; EUR 11,160 - 17,856; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Training & development

Job summary

LetsDo Solutions is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and ensure customers feel heard and valued across phone, email, and chat channels.

Key responsibilities include resolving issues promptly, guiding clients through products and troubleshooting, and maintaining accurate CRM records. The role emphasizes a customer-first mindset and teamwork to handle complex cases.

Qualifications

• 1+ years of experience in customer service or a client-facing role.
• Excellent written and spoken English skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Job description

LetsDo Solutions is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and ensure customers feel heard and valued across phone, email, and chat channels.

Key responsibilities include resolving issues promptly, guiding clients through products and troubleshooting, and maintaining accurate CRM records. The role emphasizes a customer-first mindset and teamwork to handle complex cases.