Customer Success Advisor - French Market - Energy & Mobility

Armatis-lc; Perosinho; Hybrid; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Attendance bonus

Corporate benefits

Remote work after initial period

Job summary

Armatis-lc is seeking a French-speaking Customer Service Advisor to join their Guimarães team. The role involves handling calls, back-office support, guiding customers throughout their journey, and selling where needed. Initial office-based onboarding with potential remote work after 3–4 months, based on performance.

The ideal candidate has flawless French (C1/C2), strong computer skills, and a customer-focused mindset, ready for a full-time schedule in Portugal.

Qualifications

• Fluent French written and spoken (C1/C2 mandatory).
• Strong computer skills and familiarity with IT tools.
• Excellent interpersonal and communication abilities.
• Customer service experience in calls, support or sales is a plus.
• Willing to work in rotating schedules and full-time (40 h/week).
• Resident in Portugal; no relocation offered.

Responsibilities

• Making and receiving calls to assist customers.
• Handling customer requests through back-office channels.
• Advising and supporting customers throughout their experience.
• Identifying customer needs and offering appropriate solutions.
• Handling objections and complaints professionally.
• Performing sales-related tasks according to project requirements.
• Ensuring a high-quality customer service experience.
• Using different IT applications, systems and digital tools.

Skills

French proficiency (C1/C2)

Computer skills

Interpersonal/communication skills

Customer service mindset

Proactive attitude

Flexible schedules

Full-time 40h/week

Job description

Do you speak fluent French and are you looking for a new professional opportunity in Guimarães? Join Armatis!

Armatis is one of the leading customer relationship outsourcing companies in the European market. With more than 37 years of experience, we offer a wide range of services, from traditional customer support solutions to innovative digital approaches, supporting our clients throughout the entire customer journey.

As our business continues to grow, along with the projects we manage for our clients and partners, we are looking for communicative and motivated French-speaking professionals who would like to join us and identify with our core values: commitment, team spirit, accountability and diversity.

Take the next step in your career by joining a fast-growing project in the energy sector!

Work organisation and location

You will work in our modern offices located in Guimarães, within a dynamic, welcoming and well-equipped working environment.

To ensure a smooth onboarding process and provide you with the appropriate support, the first few months will be office-based. After 3 to 4 months, you may be eligible for remote work, provided that your performance is consistently in line with the expected targets.

Your responsibilities

As a French-Speaking Customer Service Advisor, your main responsibilities will include:

• Making and receiving calls to assist customers with their enquiries
• Handling customer requests through back-office channels
• Advising and supporting customers throughout their experience
• Identifying customer needs and offering appropriate solutions
• Handling objections and complaints professionally
• Performing sales-related tasks according to the project’s requirements
• Ensuring a high-quality customer service experience
• Using different IT applications, systems and digital tools

What we offer

• Employment contract from the first day of training
• Paid initial training
• Attractive salary package
• Attendance bonus
• Genuine opportunities for career development and progression
• The opportunity to join a dynamic and friendly team
• A modern and well-equipped working environment
• Office location in Guimarães
• Possibility of remote work after an initial period of 3 to 4 months, subject to meeting the expected performance targets
• Discounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports and fashion

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What we are looking for

• Excellent command of French, both written and spoken: C1 or C2 level is mandatory
• Good theoretical and practical computer skills
• Excellent interpersonal and communication skills
• Strong customer service mindset and results-oriented approach
• Proactive attitude and ability to suggest effective solutions
• Previous experience in Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles is considered an advantage
• Availability to work variable and rotating schedules
• Availability for a full-time position: 40 hours per week, 8 hours per day

This position is intended for candidates who are already residing in Portugal. We do not provide relocation or relocation assistance.

• Date de prise de poste : 2026-12-31
• Avantages : Corporate benefits
• Poste: CHARGE-E DE CLIENTELE
• Data d'entrée / Start date: 2026-12-31