French-Speaking Customer Services Advisor

CallForTalents; Vila Nova de Gaia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance €126 per month

Productivity bonus €100 per month

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Employment contract from day one

Paid training

Genuine career development

Job summary

CallForTalents in Porto, Portugal is seeking a customer support specialist for our telecom client. You will provide personalised support, listen to customers, and adapt communication to various situations to ensure a positive experience.

The role requires French proficiency, IT knowledge, strong interpersonal skills, and a proactive approach. On-site work, 40 hours weekly with rotational shifts, and a comprehensive benefits package including health insurance, bonuses, and training opportunities.

Qualifications

• Proficiency in French (spoken and written) at C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Experience in customer relations is an asset.
• Must reside in or around Porto, Portugal.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Skills

French C1/C2

Interpersonal skills

Proactive approach

Customer relations

Tools

IT knowledge

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location: Porto, Portugal

Work model: On site

Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration: €1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per dayWelcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave: 22 days