French-Speaking Customer Services Advisor

Cross Border Talents; Maia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Productivity bonus

Attendance bonus

Welcome bonus

Contract from day one

Paid training

Career development

Job summary

Cross Border Talents in Porto is seeking a customer service professional to support French-speaking clients in the telecom sector. You will provide personalised service, listen to needs, and adapt your approach to each situation.

The role requires strong IT knowledge and excellent interpersonal skills. Schedule is on site, Monday-Saturday, 7:00-19:00, 40 hours per week, with onboarding and growth opportunities.

Qualifications

• Fluent in French (spoken and written) at C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach with initiative.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is a plus.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French proficiency

IT knowledge

Interpersonal skills

Proactive

Customer relations

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per day
• Welcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave

22 days