French-Speaking Customer Services Advisor

CallForTalents; Póvoa de Varzim; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance €126 per month

Productivity bonus €100 per month (3m)

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Contract from day one

Paid training

Career development opportunities

Job summary

CallForTalents in Porto, Portugal is seeking a fluent French-speaking customer support agent for on-site work with a Telecom client. You will provide personalised assistance and ensure a positive customer experience.

You will listen to requests, tailor responses, and collaborate with colleagues to deliver practical solutions. The role is 40 hours per week with rotating shifts and a competitive package.

Qualifications

• Must have fluent French (C1/C2).
• Solid theoretical and practical IT knowledge.
• Strong interpersonal skills essential for customer interactions.
• Proactive approach with ability to suggest improvements.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is a plus.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication to different customer situations and requirements.
• Handle customer interactions proactively, offering helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent, customer-focused service.

Skills

French (C1-C2)

IT knowledge

Interpersonal skills

Proactive attitude

Residence near Porto

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location: Porto, Portugal

Work model: On site

Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration: €1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per dayWelcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave: 22 days