French-Speaking Customer Service Advisor

Cross Border Talents; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Attendance bonus

On-site in Porto

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Advisor for an established telecommunications project in Porto. The role is on-site in Porto with rotating 8-hour shifts between 07:00 and 19:00.

You will support French-speaking customers with a professional, personalized approach, listen actively, and work with the team to deliver a consistent experience and uphold the company image. Salary is €1,020 gross per month plus bonuses.

Qualifications

• Fluent French communication is required for daily customer interactions.
• Strong listening and interpersonal skills are essential.
• Proactive, collaborative and customer-focused attitude is valued.
• On-site work in Porto within the stated schedule window.

Responsibilities

• Support French-speaking customers with a helpful, professional and personalized approach.
• Listen actively to customer needs and adapt your communication to different situations.
• Work collaboratively with the wider team to deliver a consistent customer experience.
• Contribute positively to customer satisfaction and the company image.

Skills

French fluency

Active listening

Interpersonal skills

Customer-focused

Team collaboration

Job description

WORK MODEL

On-site

SCHEDULE

Mon-Sat | Rotating 8-hours shifts (+1-hour lunch break)between07:00-19:00

Why this opportunity

Are you passionate about customer service and motivated by creating positive, human customer experiences? We are hiring a French-speaking Customer Service Advisor for an established telecommunications project in Porto.

This opportunity is ideal for someone who listens carefully, adapts quickly to different customer needs, works well in a team, and enjoys representing a company with professionalism and empathy. Previous customer service experience is welcome, but strong interpersonal skills and the right mindset are equally important.

What you will do

• Support French-speaking customers with a helpful, professional and personalized approach.
• Listen actively to customer needs and adapt your communication to different situations.
• Work collaboratively with the wider team to deliver a consistent customer experience.
• Contribute positively to customer satisfaction and the company image.

What we are looking for

• Fluent French communication skills.
• Strong listening, adaptability and interpersonal skills.
• Proactive, collaborative and customer-focused attitude.
• Comfort working on-site in Porto within the stated schedule window.
• Customer service experience is valued but is not mandatory.

What you will receive

• Gross salary: €1,020 per month.
• Welcome bonus: €150 gross, paid in the 4th month.
• Performance bonus: €100 gross/month during the first 3 months.
• Attendance bonus: €9.60 per working day.

Important eligibility / location information

• Candidates must already live within approximately 30 km of Porto. No relocation support is provided.
• Accepted work status: EU citizenship or a valid Portuguese residence card.
• Candidates must already hold valid work documentation, including NIF and NISS.

Recruitment process

• CV review and recruiter phone contact.
• Timed assessment in French plus office-tools assessment.
• Video or in-person interview.
• Final recruitment decision communicated to the candidate.