French-Speaking Customer Services Advisor

Cross Border Talents; Matosinhos; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Productivity bonus

Attendance bonus

Welcome bonus

Contract from day one

Paid training

Career development

Job summary

Cross Border Talents is seeking a customer support specialist to provide personalised service in our telecom client environment. You will listen to customers, understand their needs and respond effectively, adapting your communication to each situation.

You will work on-site in Porto, collaborating with teammates to deliver high-quality service, support the brand image, and help resolve inquiries with proactive, customer-focused solutions.

Qualifications

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is considered an asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Customer relations experience

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per day
• Welcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave

22 days