French-Speaking Customer Services Advisor

Cross Border Talents; Vila do Conde; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance of €126 per month

Productivity bonus €100 per month (for

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Contract from day one

Paid training

Career development opportunities

Job summary

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for on-site work. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries while adapting your approach to different situations.

You will collaborate with the team to maintain a high standard of service and uphold a positive company image. The role emphasizes proactive problem solving, professional communication, and the ability to contribute to

Qualifications

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills and a proactive approach.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is considered an asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French proficiency

IT knowledge

Interpersonal skills

Proactive approach

Portugal resident

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per day
• Welcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave

22 days