French-Speaking Customer Services Advisor

CallForTalents; Matosinhos; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Productivity bonus

Attendance bonus

Welcome bonus

Contract from day one

Paid training

Career development opportunities

Job summary

CallForTalents seeks a customer support professional for an on-site role in Porto, Portugal. You will provide personalised assistance, listen to customer needs, and respond with effective solutions while maintaining a professional image.

The position requires French proficiency at C1/C2 and solid IT knowledge, with a proactive approach and teamwork to ensure consistent service. The role offers an on-site schedule, 40 hours per week, and a remuneration of €1020 paid in 14 instalments, plus

Qualifications

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is considered an asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Skills

French proficiency (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location: Porto, Portugal

Work model: On site

Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration: €1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per dayWelcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave: 22 days