French-Speaking Customer Services Advisor

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance €126 per month

Guaranteed productivity bonus €100 per

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Employment contract from day one

Paid training

Genuine career development

Job summary

Cross Border Talents in Porto, Portugal, is seeking a on-site French-speaking customer support agent. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries.

The role requires fluent French (C1/C2), basic IT knowledge, strong interpersonal skills, and a proactive approach. Schedule is 40 hours/week, Monday–Saturday, with €1020 paid in 14 instalments and attractive benefits.

Qualifications

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French fluency (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Customer relations experience (asset)

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per day
• Welcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave

22 days