French-Speaking Customer Services Advisor

Cross Border Talents; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance of €126 per month

€100 productivity bonus per month (3mo

Attendance bonus of €9.60 per day

Welcome bonus €150 gross

Employment contract from day one

Paid training

Career development opportunities

Job summary

Cross Border Talents in Porto, Portugal, is seeking a French-speaking Customer Support agent to join an on-site team. You will provide personalised support, listen to customers, and respond effectively to enquiries while adapting your communication to each situation.

The role requires strong interpersonal skills, good IT knowledge, and the ability to work in rotational shifts. A base salary of €1020 paid in 14 instalments is offered along with benefits and training.

Qualifications

• Fluent in French (spoken and written).
• Strong theoretical and practical IT knowledge.
• Excellent interpersonal and communication skills.
• Proactive with ability to suggest improvements.
• Must reside in or near Porto, Portugal.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand needs and respond effectively to enquiries.
• Adapt communication to different customer situations and requirements.
• Handle interactions proactively to provide helpful solutions.
• Contribute to a positive company image through high-quality service.
• Collaborate with team members to ensure consistent customer-focused service.

Skills

French language proficiency (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Job description

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level
• Good theoretical and practical knowledge of IT
• Strong interpersonal skills
• Proactive approach and ability to make suggestions
• Must reside in or around Porto, Portugal
• Experience in customer relations is considered an asset

Location

Porto, Portugal

Work model

On site

Schedule

Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts

Remuneration

€1020 paid in 14 instalments

Perks

• Private health insurance from day one & meal allowance of €126 per month
• Guaranteed productivity bonus of €100 per month for the first three months
• Attendance bonus of €9.60 per day
• Welcome bonus €150 gross
• Employment contract from day one
• Paid training
• Genuine career development opportunities

Annual leave

22 days