French-Speaking Customer Service Representative | Braga, Portugal | Hybrid

Cross Border Talents; Braga; Vor Ort; EUR 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Onboarding incentives

Meal allowance

Hybrid work model

Weekends off

Training & support

International environment

Career development

Zusammenfassung

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Service Representative to assist users of an app-based solution focused on employee experience. You will handle inbound inquiries about account access, features, and usage, delivering high-quality support.

This role offers hybrid work with onboarding support and ongoing training, weekends off, and an international team. EU work authorization is required.

Qualifikationen

• Native-level or fluent French required
• Excellent communication and customer service skills
• Strong problem-solving mindset and attention to detail
• Ability to work in a fast-paced environment
• EU work authorization required

Aufgaben

• Assist customers with questions related to the application and its features
• Provide support regarding account creation and balance management
• Inform customers about available services and functionalities
• Deliver high-quality customer support through inbound interactions
• Ensure a positive customer experience while following company procedures

Kenntnisse

French language

Customer service

Problem solving

Attention to detail

Work under pressure

Jobbeschreibung

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team supporting users of an innovative app-based solution designed to enhance the employee experience.

In this role, you will assist customers with questions related to account access, balance management, app features, and service usage, providing excellent support primarily through inbound communications.

Key Responsibilities

• Assist customers with questions related to the application and its features
• Provide support regarding account creation and balance management
• Inform customers about available services and functionalities
• Deliver high-quality customer support through inbound interactions
• Ensure a positive customer experience while following company procedures

Requirements

• Native-level or fluent French
• Strong communication and customer service skills
• Problem-solving mindset and attention to detail
• Ability to work in a fast-paced environment
• Availability to work rotational shifts
• EU work authorization required

What We Offer

• Attractive compensation package
• Additional onboarding incentives
• Daily meal allowance
• Hybrid work model
• Weekends off
• Comprehensive training and ongoing support
• International and collaborative work environment
• Opportunity to develop your customer service career within a growing organization

Schedule

Monday to Friday
Rotational shifts between 07:00 and 18:00
Weekends off