French Speaker Customer Specialist

Nomadify; Lisboa; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Structured onboarding

Career development opportunities

Relocation support available

Signing bonus up to 2500 EUR

Relocation support

Signing bonus

Job summary

A growing customer service company in Lisbon is seeking a French-speaking customer support specialist to assist clients through phone, email, and chat. The role includes providing professional service in line with SLAs and resolving inquiries effectively. Successful candidates should have strong communication skills and prior experience in customer-facing roles. The company offers a competitive salary package, performance bonuses, and support for career development. Joining this multicultural team promises stable employment and opportunities for growth.

Qualifications

• Native or near-native fluency in French for customer interactions.
• Good command of English for internal communication.
• Previous experience in customer service or contact center roles preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.

Responsibilities

• Serve as the primary point of contact for French-speaking customers.
• Provide timely and accurate support per service level agreements.
• Document customer interactions within CRM systems.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Skills

Fluency in French

Good command of English

Customer service experience

Strong problem-solving skills

Communication skills

Tools

CRM systems

Job description

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in French (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization
• Relocation support may be provided in line with company policy
• Possible to have signing bonus up to 2500 EUR

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country