French Speaking Customer Support Porto(EU)

Cross Border Talents; Porto; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Career growth opportunities

Job summary

A leading customer service provider in Porto, Portugal seeks a Customer Service Representative to manage customer inquiries through various channels. The role requires proficiency in French (C1) and English (B2) along with strong communication skills. Responsibilities include resolving customer complaints, providing accurate information about services, and maintaining records. The company offers a competitive salary, performance-based bonuses, health insurance, and opportunities for career growth in a supportive work environment.

Qualifications

• C1 or higher level of French (written and spoken).
• B2 or higher level of English (written and spoken).
• Ability to handle customers with patience and empathy.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.

Skills

C1 or higher level of French

B2 or higher level of English

Strong communication and interpersonal skills

Good problem-solving abilities

Ability to work independently and as part of a team

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of French (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits