French-speaking Customer Service Representative

Multilingual Jobs Worldwide; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

22 days annual leave

Christmas bonus

Holiday bonus

Health insurance

Job summary

Multilingual Jobs Worldwide in Lisbon is seeking French-speaking Customer Service Representatives to join an international team and support one of France's leading betting operators. You will handle inquiries via phone, live chat, and email, manage accounts, and help customers navigate the platform.

The role offers a 22-day annual leave, Christmas and holiday bonuses, health insurance after six months, and a multicultural work environment ideal for building a career in online betting.

Qualifications

• Native-level French (written and spoken).
• Good written and spoken English.
• Strong communication and a customer-oriented mindset.
• Previous customer service experience is a plus.
• Excellent organizational, analytical, and problem-solving abilities.

Responsibilities

• Provide professional customer support via phone, live chat, and email.
• Assist customers with account management, winnings, and platform inquiries.
• Help users with login issues and account access.
• Explain betting-related information clearly to ensure understanding of accounts and winnings.
• Identify issues and escalate complex cases to appropriate teams when needed.
• Deliver accurate, personalized responses to customer inquiries.
• Adapt templates to provide relevant and professional support.
• Manage multiple interactions while upholding high service standards.

Skills

French native

Good English

Customer service

Strong communication

Multitasking

Job description

Do you want to build your customer service career in the exciting sports betting industry while living in Lisbon, Portugal? Our partner is looking for French-speaking Customer Service Representatives who are ready to join an international team and provide excellent customer support for one of France's leading betting operators.

Join a dynamic customer service team where you will assist customers via phone, live chat, and email, helping them manage their accounts, understand betting winnings, and resolve platform-related inquiries. Enjoy attractive employee benefits, a multicultural working environment, and the opportunity to develop your career in the growing online betting industry.

About the company

Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

• Provide professional and efficient customer support for one of France's leading betting operators
• Act as the first point of contact, handling customer inquiries through inbound phone calls, live chat, and email
• Assist customers with questions regarding betting winnings, account management, and platform navigation
• Support users experiencing login difficulties and account access issues
• Explain betting-related information clearly and accurately to ensure customers understand their accounts and winnings
• Identify customer issues and elevate complex cases to the appropriate teams when necessary
• Deliver thoughtful, accurate, and personalised responses to customer inquiries
• Adapt prepared communication templates to provide relevant and professional customer support
• Manage multiple customer interactions while maintaining high service standards and customer satisfaction

Candidate profile

• Native-level French language skills, both written and spoken
• Good written and spoken English
• Strong communication skills and a customer-oriented mindset
• Previous customer service experience is an advantage
• Good organisational, analytical, and problem-solving skills
• Comfortable working with online platforms and digital tools
• Ability to remain professional, patient, and empathetic when handling customer inquiries
• Ability to multitask and work efficiently in a fast-paced customer service environment
• Interest in sports, online betting, or the iGaming industry is an advantage
• Strong attention to detail and the ability to communicate information accurately
• Valid work permit for Portugal if you are not an EU citizen

Employer offers

• 22 business days of annual leave
• Christmas bonus equivalent to one month's base salary
• Holiday bonus equivalent to one month's base salary
• Health insurance plan after six months of employment
• International and multicultural working environment
• Opportunity to gain valuable experience supporting a leading operator in the online betting industry

About Lisbon

Discover the perfect combination of career opportunities and an exciting lifestyle in Lisbon, Portugal's vibrant capital. Known for its sunny climate, beautiful coastline, historic neighbourhoods, and welcoming international community, Lisbon offers an excellent environment for professionals looking to build their careers abroad. Enjoy stunning beaches, lively cafés, delicious Portuguese cuisine, and a rich cultural scene while experiencing life in one of Europe's most attractive coastal capitals.