French-Speaking Customer Support Pro — Lisbon

Worldwiders Search and Selection; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

22 annual leave days

Christmas bonus

Holiday bonus

Multicultural environment

Job summary

Worldwiders Search and Selection in Lisbon, Portugal is seeking a French-speaking Customer Support Advisor to join its international team. You will help customers via phone, live chat, and email, assisting with account management and betting inquiries.

The role offers opportunities to work with a diverse team in a growing online betting company, with a benefits package and a dynamic, customer-focused environment in Lisbon.

Qualifications

• Native-level French, both written and spoken.
• Good written and spoken English.
• Customer-oriented mindset with strong communication skills.
• Experience in customer service is an advantage.
• Organised, analytical and problem-solving abilities.
• Comfort with online platforms and digital tools.
• Ability to multitask in a fast-paced environment.
• Attention to detail and empathetic communication.

Responsibilities

• Provide professional customer support via phone, live chat, and email.
• Assist customers with account management and betting inquiries.
• Explain platform features and guide customers through winnings.
• Handle login issues and access problems.
• Escalate complex cases to the appropriate teams when needed.
• Deliver accurate and personalised responses to inquiries.
• Adapt templates to provide relevant and professional support.
• Maintain high service standards and customer satisfaction.

Skills

French fluency

Customer service

Multitasking

Communication skills

Problem solving

English

Empathy

Teamwork

Job description

Worldwiders Search and Selection in Lisbon, Portugal is seeking a French-speaking Customer Support Advisor to join its international team. You will help customers via phone, live chat, and email, assisting with account management and betting inquiries.

The role offers opportunities to work with a diverse team in a growing online betting company, with a benefits package and a dynamic, customer-focused environment in Lisbon.