French-Speaking Customer Care Specialist

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Health coverage

Training and career development

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support and ensuring customers feel heard and valued.

You will respond to inquiries across phone, email, and chat, guide clients through products, and collaborate with internal teams to resolve complex cases while maintaining accurate CRM records.

Qualifications

• 1+ years of experience in customer service or client-facing roles preferred.
• Excellent written and spoken English communication.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Customer service

English proficiency

Communication skills

Problem-solving

Multitasking

Tools

CRM systems

Job description

Cross Border Talents is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support and ensuring customers feel heard and valued.

You will respond to inquiries across phone, email, and chat, guide clients through products, and collaborate with internal teams to resolve complex cases while maintaining accurate CRM records.