Bilingual French Customer Support Specialist

LetsDo Solutions; Porto; On-site; EUR 14,000 - 23,000; Full time

Benefits offered by this job

Competitive salary based on skills and

Performance-based bonuses

Health coverage and wellness benefits

Ongoing training and careerdevelopment

Job summary

LetsDo Solutions is seeking a friendly French Customer Service Representative to be the first point of contact for clients, delivering professional and effective support so customers feel heard and valued.

Based in Porto, you’ll handle inquiries by phone, email, and chat, guide clients through products and troubleshooting steps, manage accounts and orders, and collaborate with internal teams to resolve complex cases, with ongoing training and career development.

Qualifications

• 1+ years in customer service or client-facing role.
• Excellent written and spoken English communication.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

English communication

Problem solving

Customer-first mindset

Multitasking under pressure

Tools

CRM systems

Job description

LetsDo Solutions is seeking a friendly French Customer Service Representative to be the first point of contact for clients, delivering professional and effective support so customers feel heard and valued.

Based in Porto, you’ll handle inquiries by phone, email, and chat, guide clients through products and troubleshooting steps, manage accounts and orders, and collaborate with internal teams to resolve complex cases, with ongoing training and career development.