French-Speaking Customer Support Specialist

LetsDo Solutions

Lisboa

On-site

EUR 18,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Career development opportunities

Job summary

LetsDo Solutions in Lisbon is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support that makes customers feel heard, valued, and satisfied with every interaction. The role combines product guidance with troubleshooting, ensuring high service levels.

You will respond to inquiries by phone, email, and chat, resolve issues promptly, and document interactions in our CRM systems while collaborating with

Qualifications

1+ years of experience in customer service or a client-facing role.
Excellent written and spoken English.
Additional languages a plus.
Strong problem-solving abilities and a customer-first mindset.
Ability to multitask and work under pressure.

Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy
Resolve issues promptly, ensuring each interaction ends with a satisfied customer
Guide clients through products, services, and troubleshooting steps
Manage account updates, orders, and service modifications
Collaborate with internal teams to handle complex cases efficiently
Keep accurate records of all customer interactions in CRM systems

Skills

Excellent communication

Customer service

English proficiency

Job description

You will respond to inquiries by phone, email, and chat, resolve issues promptly, and document interactions in our CRM systems while collaborating with

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