French Customer Service Rep – Lisbon, Growth & Bonuses

LetsDo Solutions; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Training and career development

Job summary

LetsDo Solutions is hiring a French Customer Service Representative in Lisbon to provide friendly, professional support to clients. You will be the first point of contact, helping customers feel heard, valued, and satisfied across phone, email, and chat channels.

The role emphasizes issue resolution, product guidance, and collaboration with internal teams, with ongoing training and career development opportunities.

Qualifications

• 1+ years in customer service or a client-facing role.
• Excellent written and spoken English; other languages a plus.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Record all customer interactions accurately in CRM systems.

Skills

English proficiency

Customer service

Multitasking

Problem solving

Tools

CRM software

Job description

LetsDo Solutions is hiring a French Customer Service Representative in Lisbon to provide friendly, professional support to clients. You will be the first point of contact, helping customers feel heard, valued, and satisfied across phone, email, and chat channels.

The role emphasizes issue resolution, product guidance, and collaboration with internal teams, with ongoing training and career development opportunities.