French-Speaking Customer Service Ambassador – Porto (Hybrid)

Cross Border Talents; Espinho; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus (first 6

Career progression opportunities

Discounts/partnerships with major брен

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to join our Porto team. The role handles customer inquiries, provides clear guidance, and resolves issues while supporting sales activities and using multiple IT applications.

The position offers an on-site setup with relocation support and a chance to transition to remote work after meeting performance targets. The ideal candidate will be fluent in French (C1/C2), demonstrate strong interpersonal skills, and be

Qualifications

• Excellent command of spoken and written French (C1 or C2)
• Excellent interpersonal and communication skills, customer-oriented mindset, focus on results, proactive attitude with ability to propose solutions

Responsibilities

• Handle calls to respond to customer enquiries
• Process customer requests through back‑office activities
• Advise and support customers throughout the process, identifying needs and proposing solutions
• Handle objections, manage complaints, and ensure high-quality customer service
• Contribute to sales and marketing activities as required by the project
• Use IT applications and tools efficiently

Skills

French (C1-C2)

Interpersonal skills

Customer orientation

Proactive problem solving

Tools

CRM software

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to join our Porto team. The role handles customer inquiries, provides clear guidance, and resolves issues while supporting sales activities and using multiple IT applications.

The position offers an on-site setup with relocation support and a chance to transition to remote work after meeting performance targets. The ideal candidate will be fluent in French (C1/C2), demonstrate strong interpersonal skills, and be