French-Speaking Customer Service Ambassador — Porto

Cross Border Talents; Vila do Conde; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Career progression

Brand discounts

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to support customers in Porto. The role covers call handling, back-office processing, and guiding clients through the full journey with a focus on high-quality service and satisfaction.

You will collaborate across teams, participate in sales and marketing activities, and use IT tools and CRM systems to resolve issues. On-site work initially with a view to remote options after performance targets are met.

Qualifications

• Fluent French required (C1/C2).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with proactive attitude.
• Good theoretical and practical IT knowledge.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Guide customers end-to-end and propose solutions.
• Resolve objections and manage complaints to ensure satisfaction.
• Conduct sales and marketing activities as needed.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer focus

IT literacy

Tools

CRM systems

IT tools

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to support customers in Porto. The role covers call handling, back-office processing, and guiding clients through the full journey with a focus on high-quality service and satisfaction.

You will collaborate across teams, participate in sales and marketing activities, and use IT tools and CRM systems to resolve issues. On-site work initially with a view to remote options after performance targets are met.