French Speaking Customer Service Agent – E-Health Platform – Braga, Portugal

CloserHire; Braga; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Job summary

CloserHire is seeking a French-speaking Customer Service Agent for its E-Health platform in Braga, Portugal. You will support healthcare professionals by phone, deliver remote trainings, and handle email/ticketing requests to resolve issues and maximize platform usage.

The role emphasizes clear communication, proactive problem-solving, and collaboration with cross-functional teams to enhance customer experience. Relocation support is provided; candidates must be in Portugal and near Braga.

Qualifications

• Fluent in French (C2)
• Previous customer service or tech support experience preferred
• Strong communication and interpersonal skills
• Comfortable with phone-based training and guidance
• Proactive problem-solving mindset
• Able to multitask and manage workload efficiently
• Tech-savvy and quick to learn new tools

Responsibilities

• Guide and support healthcare professionals by phone, handling incoming queries and proactive follow-ups
• Deliver remote training sessions to help users navigate the platform
• Handle requests via email and ticketing systems with fast, accurate resolutions
• Advise customers on product features and usage to maximize value
• Collaborate with sales, marketing, and product teams to improve satisfaction and feedback
• Maintain accurate documentation of client interactions in internal systems
• Contribute to continuous improvement by sharing customer insights

Skills

French language

Customer service

Communication

Team collaboration

Multitasking

Tech aptitude

Tools

CRM systems

Job description

French-speaking Customer Service Agent – E-Health Platform — Braga, Portugal. 930€ x 14 + Complexity Bonus paid in 11. Relocation support included.

At a glance

• Location: Braga, Portugal
• Languages: French
• Salary: 930€ x 14 + Complexity Bonus paid in 11
• Start: 8/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services. This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within

What you'll do

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them make the most of the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with the relevant teams

What we’re looking for

• Fluent in French (C2)
• Previous experience in a customer service or tech support role is preferred
• Strong communication and interpersonal skills
• Comfortable with providing phone-based training and guidance
• Proactive mindset with a problem-solving attitude
• Ability to multitask and manage workload efficiently
• Tech-savvy and able to learn new tools and software quickly
• Eligible to work in Portugal

Salary

930€ x 14 + Complexity Bonus paid in 11

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance

Benefits

• Excellent remuneration package based on experience and performance
• Meal allowance included
• Private health insurance Life insurance
• Full training and onboarding provided A supportive and dynamic environment in a fast-growing healthcare tech company

Relocation support

• Candidates must already be residing in Portugal and live within 50 km of the Braga office. "Monday to Friday: 07:00AM - 05:30PM (Rotational shifts) 2 days off: Saturday and Sunday"

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.