French Customer Support Advisor – Braga, Portugal

Velenosi&Meredith; Póvoa de Lanhoso; Híbrido; EUR 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Meal allowance

Welcome bonus

Descripción de la vacante

Velenosi&Meredith is seeking a French Customer Support Advisor to join our Braga team. The role focuses on inbound inquiries, assisting users with features and account-related questions, and delivering empathetic service. You will work a hybrid schedule, Monday–Friday with shifts between 07:00–18:00, and must live within 50 km of Braga.

Fluency in French is mandatory and residency in Portugal is required. This position offers a base salary of €930 gross per month paid across 14 salaries, plus a

Formación

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of Braga.
• EU citizenship or valid Portuguese residency/work authorization required.
• No visa sponsorship or relocation support provided.
• Experience in contact centre or customer service is an advantage.

Responsabilidades

• Assist customers with questions about the application's features and user experience.
• Provide customer support primarily via inbound calls.
• Support account creation, management, and balance inquiries.
• Explain the application's features and services clearly.
• Troubleshoot issues and escalate complex cases when needed.
• Deliver professional, empathetic, customer-focused support.
• Maintain accurate records of interactions per procedures and quality standards.

Conocimientos

French fluency

Active listening

Verbal communication

Written communication

Complex info simplification

Multitasking

Resilience

Adaptability

Customer-focused

Team collaboration

Descripción del empleo

French Customer Support Advisor – Braga, Portugal

Location: Braga, Portugal

Work Model: Hybrid

Schedule: Monday–Friday, rotational shifts between 07:00–18:00

Days Off: Saturday and Sunday

Eligibility Requirements

• C2/native-level French is mandatory.
• Candidates must already reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Salary & Benefits

• Base salary: €930 gross/month × 14 salaries
• Performance bonus: €85/month × 12
• Welcome bonus: €2,000, paid in 12 monthly instalments during the first year
• Meal allowance: €7.63 per working day
• Medical insurance
• Additional company benefits and perks

Key Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer‑focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Requirements

• Excellent active listening skills and strong verbal and written communication.
• Ability to explain complex information in a simple, easy‑to‑understand way.
• Strong multitasking, resilience, and adaptability.
• Customer‑focused mindset and commitment to excellent service.
• Collaborative team player who can work effectively under pressure.