French Customer Support Advisor – Braga, Portugal

Velenosi&Meredith; Vila Verde; Hybrid; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Medical insurance

Welcome bonus

14 salaries per year

Job summary

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal, working in a hybrid model with rotations from 07:00 to 18:00, Monday to Friday. The role focuses on assisting users with features, account management, and inquiries through inbound calls, delivering empathetic, clear support.

Candidates must reside in Portugal within 50 km of Braga, speak native-level French, and have or be eligible for EU residency.

Qualifications

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer‑focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Skills

French (C2/native)

Customer service

Communication skills

Multitasking

Job description

French Customer Support Advisor – Braga, Portugal

Location: Braga, Portugal

Work Model: Hybrid

Schedule: Monday–Friday, rotational shifts between 07:00–18:00

Days Off: Saturday and Sunday

Eligibility Requirements

• C2/native-level French is mandatory.
• Candidates must already reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Salary & Benefits

• Base salary: €930 gross/month × 14 salaries
• Performance bonus: €85/month × 12
• Welcome bonus: €2,000, paid in 12 monthly instalments during the first year
• Meal allowance: €7.63 per working day
• Medical insurance
• Additional company benefits and perks

Key Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer‑focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Requirements

• Excellent active listening skills and strong verbal and written communication.
• Ability to explain complex information in a simple, easy‑to‑understand way.
• Strong multitasking, resilience, and adaptability.
• Customer‑focused mindset and commitment to excellent service.
• Collaborative team player who can work effectively under pressure.