French Customer Support Advisor – Braga, Portugal

Velenosi&Meredith; Barcelos; Hybrid; EUR 18,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Meal allowance

Welcome bonus

Dental or other company perks

Job summary

Velenosi&Meredith is seeking a French Customer Support Advisor in Braga, Portugal. This hybrid role covers inbound customer support, account management, and feature inquiries, with a base salary and bonus structure outlined below.

The position requires native-level French and residence in Portugal within 50 km of Braga, with EU eligibility. Excellent communication and a customer-focused mindset are essential for success in this role.

Qualifications

• C2/native-level French is mandatory.
• Candidates must reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer-focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Job description

French Customer Support Advisor – Braga, Portugal

Location: Braga, Portugal

Work Model: Hybrid

Schedule: Monday–Friday, rotational shifts between 07:00–18:00

Days Off: Saturday and Sunday

Eligibility Requirements

• C2/native-level French is mandatory.
• Candidates must already reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship, relocation support, or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Salary & Benefits

• Base salary: €930 gross/month × 14 salaries
• Performance bonus: €85/month × 12
• Welcome bonus: €2,000, paid in 12 monthly instalments during the first year
• Meal allowance: €7.63 per working day
• Medical insurance
• Additional company benefits and perks

Key Responsibilities

• Assist customers with questions about the application's features, functionality, and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation, account management, and balance-related enquiries.
• Explain the application's features and services clearly.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Deliver professional, empathetic, and customer‑focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Requirements

• Excellent active listening skills and strong verbal and written communication.
• Ability to explain complex information in a simple, easy‑to‑understand way.
• Strong multitasking, resilience, and adaptability.
• Customer‑focused mindset and commitment to excellent service.
• Collaborative team player who can work effectively under pressure.