French-Speaking Customer Service Advisor - Travel (Lisbon)

Besthire; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Career growth

Resumo da oferta

Besthire in Lisbon is seeking a Customer Support Specialist fluent in French to support travellers on a Travel account. You will handle bookings and general trip assistance while communicating in French and everyday English.

Respond to inquiries via phone, email, and chat, keep precise records, and escalate complex issues to the right team. Full training and clear career progression are provided within a multilingual, supportive environment.

Qualificações

• Must communicate confidently in French.
• Comfortable using English in day-to-day work.
• Prior customer service experience is a plus but not essential.
• Full training will be provided upon joining.

Responsabilidades

• Assist travellers with bookings and general trip support.
• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction and update systems.
• Escalate more complex cases to the appropriate team when needed.

Conhecimentos

French proficiency

English communication

Descrição da oferta de emprego

We're recruiting French speakers for a Customer Support Specialist role on a Travel account based in Lisbon, Portugal.

You'll help travellers with bookings and general trip support.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in French and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.