French-Speaking Customer Service Advisor - Tech

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Training program

Career progression

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Service Advisor in Lisbon to join a growing team. You’ll assist users of a major digital platform via phone, email, and chat, with hybrid working arrangements and relocation support available for foreign moves.

Full training and continuous coaching are provided, with clear career progression paths as you develop your skills in a bilingual environment (French daily, English in routine work).

Qualificações

• French language proficiency required.
• Strong communication skills in French; daily English use.
• Prior customer service experience is a plus but not required.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate complex cases to the right team when needed.
• Support users of a major digital platform.

Conhecimentos

French language proficiency

Excellent communication

Customer service orientation

Descrição da oferta de emprego

A Tech client in Lisbon, Portugal is looking for a French-speaking Customer Service Advisor to join their growing team.

You’ll help users of a major digital platform with account and product support.

Work model: Hybrid.

Start date: 07/Sep/26.

Hybrid.

In this role, you’ll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escape more complex cases to the right team when needed.

We’re looking for candidates who communicate confidently in French and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

• Relocation support is available for candidates moving from abroad.
• Full training and career development support provided.