German-Speaking Customer Service Advisor - Tech

Besthire; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Besthire in Lisbon, Portugal is hiring a German-speaking Customer Service Advisor to join a tech team. You will handle customer questions by phone, email and chat, recording interactions and escalating complex issues to the right team.

The role requires confident German communication and daily English usage, with full training provided. Work is on-site in Lisbon with a clear path for growth; prior customer service experience is a plus but not required.

Qualificações

• German-speaking with strong spoken and written communication.
• Willingness to communicate confidently in German and comfortable with English daily.
• Full training provided; no strictly required previous customer service experience.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction in the system.
• Elevate more complex cases to the appropriate team when needed.

Conhecimentos

German language

Communication

Bilingual English

Descrição da oferta de emprego

We're hiring a German-speaking Customer Service Advisor to join a Tech team in Lisbon, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 13/Aug/26.

Client prefers candidates who never worked for them before.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.