German-Speaking Customer Service Advisor - Tech

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Career development

Multilingual team

On-site in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is hiring a German-speaking Customer Service Advisor to join a Tech team. You will assist users of a major digital platform with account and product support, on-site.

You’ll answer questions by phone, email, and chat, keep accurate records of interactions, and escalate complex cases to the right team. Full training and ongoing coaching are provided, with a clear path for career progression.

Qualificações

• German-speaking required; must communicate clearly in German.
• Good command of English for day-to-day work.
• Full training will be provided.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate more complex cases to the appropriate team.

Conhecimentos

German language

Customer service

Phone & chat support

Descrição da oferta de emprego

We're hiring a German-speaking Customer Service Advisor to join a Tech team in Lisbon, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 13/Aug/26.

Client prefers candidates who never worked for them before.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.