French-Speaking Customer Advisor — Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Advisor to join our on-site team. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day to day you respond to questions across phone, chat, and email, escalate when needed, and keep case notes accurate in internal systems. The role suits someone who communicates clearly and professionally in French and English (B2).

Qualifications

• Fluent in French and strong English (B2).
• Customer-facing experience is a plus.
• Tech-savvy and willing to learn new internal systems.
• Clear, professional communication in written and verbal form.

Responsabilités

• Recognize when escalation is needed versus resolution.
• Respond to customer questions across phone, chat, and/or email.
• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and current.

Connaissances

French (Fluent)

English B2

Description du poste

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Advisor to join our on-site team. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day to day you respond to questions across phone, chat, and email, escalate when needed, and keep case notes accurate in internal systems. The role suits someone who communicates clearly and professionally in French and English (B2).