French-Speaking Customer Service Representative

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Braga, Portugal, seeks a Customer Service Representative to assist users of an innovative mobile application. You will help customers navigate the app, manage accounts, and understand available benefits.

Daily duties include handling inbound calls, guiding users through features, and providing clear, professional assistance with a strong focus on customer satisfaction.

Qualifications

• Fluent or native-level French proficiency.
• Strong communication and customer service skills.
• Ability to explain application features clearly.
• Customer-oriented attitude and problem-solving skills.

Responsibilities

• Handle customer inquiries primarily through inbound calls.
• Assist customers with application features and usage.
• Guide users through account creation and balance management.
• Explain available services and benefits.
• Provide clear, professional, and customer-focused support.

Skills

French language

Communication

Customer service

Job description

About the Position

Join an international customer service team in Braga, Portugal, supporting users of an innovative mobile application that helps employees manage benefits such as meal, mobility, and gift vouchers.

As a Customer Service Representative, you will assist customers with using the application, managing their accounts, and understanding the services available.

Responsibilities

• Handle customer inquiries primarily through inbound calls.
• Assist customers with application features and usage.
• Guide users through account creation and balance management.
• Explain available services and benefits.
• Provide clear, professional, and customer-focused support.

Requirements

• Fluent or native-level French proficiency.
• Strong communication and customer service skills.
• Ability to explain application features clearly.
• Customer-oriented attitude and problem-solving skills.