(French-Speaking) Customer Experience Associate Lisbon, Portugal

Adecco; Almada; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation package

International environment

Resumo da oferta

Adecco Portugal seeks a French-speaking Customer Experience Associate to join our Lisbon team. You will handle inquiries via phone, email and chat, provide product information and resolve issues in a dynamic, international environment.

The role offers relocation support to Portugal, full training, and opportunities for career growth within a global network. Fluency in French and strong English communication are required.

Qualificações

• Fluent French (C1/C2).
• Good English communication skills (B2).
• Excellent problem-solving and communication skills.
• Willingness to relocate to Portugal.
• European Passport; no sponsorship provided.
• Previous customer service experience is a plus but not mandatory.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Conhecimentos

Fluent French

English (B2)

Problem-solving

Relocation to Portugal

European Passport

Sponsorship not provided

Descrição da oferta de emprego

Descrição do cargo

Overview

(French-speaking) Customer Experience Associate in Lisbon, Portugal. This role is for French-speaking applicants seeking an opportunity abroad to join an international team supporting a global client. The position offers a dynamic, multicultural environment and development of customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalte issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training providedOpportunity to work in an international environment with career growth potential