French Speaking Customer Delight – Lisbon, Portugal

Closerhire; Lisboa; Sur place; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Private Health Cover

Meal Allowance

Relocation support

Résumé du poste

CloserHire is seeking a Customer Delight Representative for the French Market in Lisbon. You will engage with SMB clients, help them get the most from our Instagram ads products, and resolve inquiries via live chat, email, and phone in French and English.

Join a globally oriented technology team, enjoy relocation support, health benefits from day one, and a rotating shift schedule including weekends in a 40-hour work week.

Qualifications

• Fluency in French (C2) and English (B2).
• Strong communication with a customer-focused approach.
• Able to thrive in a fast-paced, innovative environment.
• Experience in customer service or client support is a plus.
• Flexible for rotating shifts, including weekends.

Responsabilités

• Provide support to SMBs using ads products via live chat, email, and calls.
• Resolve issues, enhance client satisfaction, and troubleshoot advertisers.
• Identify trends and provide product and tool support to improve advertisers’ experience.

Connaissances

French fluency

English proficiency

Strong communication

Customer-focused

Flexible weekend shifts

Customer service experience

Description du poste

At a glance

French-speaking role in Lisbon, Portugal. €1,050 per month (gross). Relocation support included.

Location

Lisbon, Portugal

Work model

On-site

Languages

French

Salary

€1,050 per month (gross) Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Start Date

26/10, 9/11

Relocation

Supported — details below

Perks worth knowing about

Private Health Cover Meal Allowance

About the role

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the French Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

What you'll do

• : Provide support to small and medium-sized businesses using our client and Instagram ads products.
• Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients' advertising experience.

What we're looking for

• : Fluency in French (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

Benefits

• : Comprehensive training program to prepare you for success.
• Competitive salary package with meal allowance and health insurance from day one.
• Holiday and Christmas bonuses, as well as other benefits.
• Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00)

Relocation support

Permanent accommodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks.

French Speaking Customer Delight – Lisbon, Portugal • Lisbon, Portuguese Republic, PT