French Speaking Customer Delight – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is seeking a French-speaking Customer Delight Representative for the Portuguese market in Lisbon, Portugal. The role focuses on enhancing the online advertising experience for advertisers on Instagram, working with a global tech partner.

The job requires fluency in French (C2) and English (B2), strong communication, and a flexible, rotating shift schedule. Relocation support is provided; 40 hours per week, on-site.

Qualifications

• Fluency in French (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Experience in customer service or client support is an advantage.

Responsibilities

• Provide support to SMBs using client and Instagram ads products.
• Assist clients through live chat, emails, and outbound calls; resolve issues and improve satisfaction.
• Identify trends and address challenges faced by multiple SMB clients; provide product and tool support.

Skills

French (C2)

English (B2)

Customer service

Communication

Job description

French-speaking role in Lisbon, Portugal. €1,050 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: French
• Salary: €1,050 per month (gross)
• Start: 26/10, 9/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the French Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

What you'll do

• : Provide support to small and medium-sized businesses using our client and Instagram ads products. Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients’ advertising experience

What we're looking for

• : Fluency in French (C2) and proficiency in English (B2). Strong communication skills with a customer-focused attitude. Ability to work in a fast-paced, innovative environment. Experience in customer service or client support roles is an advantage. Flexible availability to work on a rotating shift schedule, including weekends

Salary

€1,050 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• : Comprehensive training program to prepare you for success. Competitive salary package with meal allowance and health insurance from day one. Holiday and Christmas bonuses, as well as other benefits. Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00)

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.