French-Speaking Customer Advisor Porto | Remote in 4m

Armatis-lc; Porto; Hybrid; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Contract from day one

Paid initial training

Attendance bonus

Career development opportunities

Dynamic team

Central Porto location near Trindade

Job summary

Armatis-lc in Porto is seeking a fluent French-speaking Customer Service Advisor to join our expanding team. You will handle customer inquiries by phone and back-office channels, provide support throughout the customer journey, and identify effective solutions to meet client needs.

Initial weeks are in-office, with potential remote work after 3–4 months if performance targets are met. The role offers training, a competitive salary, and opportunities for career development within a dynamic,

Qualifications

• Excellent command of French, written and spoken (C1/C2).
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• Strong customer service mindset and results-oriented.
• Proactive attitude with a solutions-oriented approach.
• Previous experience in Customer Service is advantageous.
• Willingness to work variable and rotating schedules.
• Available for a full-time position: 40 hours per week, 8 hours per day.

Responsibilities

• Making and receiving calls to assist customers with their enquiries
• Handling customer requests through back-office channels
• Advising and supporting customers throughout their experience
• Identifying customer needs and offering appropriate solutions
• Handling objections and complaints professionally
• Performing sales-related tasks according to the project’s requirements
• Ensuring a high-quality customer service experience
• Using different IT applications, systems and digital tools

Skills

French language

Computer skills

Interpersonal skills

Customer service mindset

Proactive attitude

Experience in CS (advantage)

Full-time availability

Job description

Armatis-lc in Porto is seeking a fluent French-speaking Customer Service Advisor to join our expanding team. You will handle customer inquiries by phone and back-office channels, provide support throughout the customer journey, and identify effective solutions to meet client needs.

Initial weeks are in-office, with potential remote work after 3–4 months if performance targets are met. The role offers training, a competitive salary, and opportunities for career development within a dynamic,