French-Speaking Customer Advisor – Porto (On-site)

Cross Border Talents; Lisboa; Sur place; EUR 13 000 - 20 000; Plein temps

Résumé du poste

Cross Border Talents in Porto, Portugal is seeking a fluent French-speaking customer service professional to join our telecommunications support team. You will handle customer inquiries with patience and provide clear, helpful guidance to ensure a positive experience.

Key duties include responding to enquiries in French, delivering accurate information, identifying customer needs, and resolving service-related issues while following internal processes.

Qualifications

• Fluent French proficiency.
• Excellent verbal and written communication skills.
• Helpful, patient, and problem-solving attitude.
• Ability to work within a rotating schedule between 07:00 and 19:00, Monday through Saturday.

Responsabilités

• Respond to customer enquiries in French
• Provide accurate information and practical assistance
• Identify customer needs and help resolve service-related issues
• Handle customer interactions professionally and efficiently
• Follow internal processes to maintain service quality

Connaissances

Fluent French

Verbal & Written Communication

Patience & Problem-Solving

Rotating Schedule 07:00-19:00

Residence within 30 km of Porto

Description du poste

Cross Border Talents in Porto, Portugal is seeking a fluent French-speaking customer service professional to join our telecommunications support team. You will handle customer inquiries with patience and provide clear, helpful guidance to ensure a positive experience.

Key duties include responding to enquiries in French, delivering accurate information, identifying customer needs, and resolving service-related issues while following internal processes.