French-Speaking Gaming Customer Support Specialist | Player Support

Elevate Closerhire; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support with accommodation

Private health insurance

Onboarding and training

Resumo da oferta

CloserHire is recruiting for French-speaking Customer Support Specialists to join an exciting gaming project in Lisbon, Portugal. You will assist players with account management, payments, and technical issues across phone, email, and chat. The role offers relocation support, private health insurance from day one, and a comprehensive onboarding program.

The position is full-time, office-based in Lisbon with rotating weekday shifts and opportunities to develop within a global, multicultural team.

Qualificações

• Native-level fluency in French.
• Good command of English (written and spoken).
• Passion for gaming, technology and electronics.
• Excellent communication and problem-solving skills.
• Customer service experience is an advantage but not mandatory.
• Comfortable with multiple digital tools and support systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, team spirit and willingness to learn.
• Flexibility to work rotating schedules within business hours.
• Office-based position in Lisbon, Portugal with relocation support and training.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payments.
• Troubleshoot technical issues with gaming consoles, software, and devices.
• Guide customers through product setup, installation, and troubleshooting.
• Document interactions and follow internal support procedures.
• Escalate complex cases and ensure timely follow-up.
• Deliver a professional, friendly, customer-focused experience.

Conhecimentos

French (native)

English (proficient)

Gaming passion

Communication

Problem solving

Customer service

Digital tools

Multitasking

Organization

Team player

Adaptability

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Language required: French

Responsibilities:

• Provide customer support via phone, email, and chat in French and English Assist players with account management, login, and payment-related inquiries
• Troubleshoot technical issues involving gaming consoles, software, and connected devices
• Guide customers through product setup, installation, synchronization, and troubleshooting
• Provide information and assistance before and after product purchases
• Accurately document customer interactions and follow internal support procedures
• Escalate complex cases when necessary while ensuring timely follow-up
• Deliver a professional, friendly, and customer-focused experience throughout every interaction

Requirements:

• Native-level fluency in French Good command of English, both written and spoken
• Passion for gaming, technology, and consumer electronics
• Excellent communication and problem-solving skills
• Customer service experience is an advantage but not mandatory
• Comfortable using multiple digital tools and support systems
• Ability to multitask and remain organized in a fast-paced environment
• Positive attitude, team spirit, and willingness to learn
• Flexibility to work rotating schedules within business operating hours
• Office-based position in Lisbon, Portugal Comprehensive paid onboarding and product training
• Relocation support, including accommodation for candidates moving from abroad
• Private health insurance from the first day of employment
• Stable full-time employment with rotating weekday shifts
• International and multicultural working environment
• Career development opportunities within a global organization
• Modern office facilities and ongoing learning programs
• Opportunity to turn your passion for gaming into an exciting international career

Relocation:

permanent accommodation provided - check project files in drive