French-speaking Customer Service Representative (Hybrid) – Braga - Portugal

Cross Border Talents; Braga; Híbrido; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

Work equipment provided

Hybrid work model

Weekends off

Resumo da oferta

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative to support employees using a benefits app. You will handle inbound calls and assist with account setup, balances, and feature inquiries in a hybrid work environment.

The role offers a 6-month contract with weekends off, a welcome bonus, daily food allowance, and equipment for remote candidates. Based in Portugal or willing to relocate to Braga, you will join a dynamic team committed to excellent

Qualificações

• Fluent or native-level French
• Customer support experience is an advantage
• Strong communication skills
• Comfortable working with digital tools and apps
• Availability for rotational shifts, Monday to Friday
• Based in Portugal or willing to relocate to Braga

Responsabilidades

• Assist customers with questions about the app's features and use
• Provide support primarily through inbound calls
• Answer questions on account creation and balance management
• Inform customers about all service features
• Deliver a professional and positive customer experience on every interaction

Conhecimentos

French

Communication

Descrição da oferta de emprego

Location: Braga, Portugal
Work Model: Hybrid
Schedule: Monday to Friday, 07:00-18:00 (rotational shifts) | Weekends off

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team in Braga. You will support users of an innovative app-based solution designed to enhance the employee experience, which allows employees to manage benefits such as meal, mobility and gift vouchers. You will assist customers with the app's features and benefits, primarily through inbound calls.

Key Responsibilities

• Assist customers with questions about the app's features and use
• Provide support primarily through inbound calls
• Answer questions on account creation and balance management
• Inform customers about all service features
• Deliver a professional and positive customer experience on every interaction

Requirements

• Fluent or native-level French
• Customer support experience is an advantage
• Strong communication skills
• Comfortable working with digital tools and apps
• Availability for rotational shifts, Monday to Friday
• Based in Portugal or willing to relocate to Braga

What We Offer

• 6-month contract
• Hybrid work model
• Welcome bonus paid during the first year of employment
• Food allowance for each working day
• Work equipment provided (shipped to candidates living more than 50 km from the office)
• Weekends off