French-Speaking Credit Advisor & Relationship Builder – Braga

Lingo-nova; Braga; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Food allowance

Job summary

Lingo-nova in Braga is seeking a customer service agent to support French-speaking customers of a global financial services group. You will handle inbound calls about existing credit products and new financing requests, delivering personal service and finding fitting solutions.

This on-site role blends customer service, sales and relationship management. You will build long-term customer relationships, spot opportunities, and ensure compliant handling of files.

Qualifications

• French at C2 or native level (mandatory).
• Previous sales experience or strong aptitude for sales (mandatory).
• Contact centre or customer service experience is an advantage.
• Strong multitasking skills, resilience and adaptability.
• Good problem-solving and decision-making abilities.
• Clear spoken and written communication and active listening.
• Attention to detail and the ability to work under pressure while staying calm and professional.
• Team-player attitude.

Responsibilities

• Take inbound calls about existing credit products and new financing requests.
• Understand customers' needs and expectations, reassure them and recommend suitable financing solutions.
• Build long-term, high-quality customer relationships in line with service standards.
• Spot and develop commercial opportunities in every inbound and outbound interaction.
• Manage customer files according to internal procedures and compliance requirements.
• Handle customer information with professionalism, accuracy, integrity, and confidentiality.

Skills

French proficiency (C2/native)

Sales experience

Contact centre experience

Multitasking and resilience

Problem solving and decision making

Clear communication and listening

Job description

Lingo-nova in Braga is seeking a customer service agent to support French-speaking customers of a global financial services group. You will handle inbound calls about existing credit products and new financing requests, delivering personal service and finding fitting solutions.

This on-site role blends customer service, sales and relationship management. You will build long-term customer relationships, spot opportunities, and ensure compliant handling of files.